1. BRAND MARKETING EXECUTIVE
BENEFITS
- Apply Social Insurance right at probation period
- 24/7 Health Insurance
- 13th salary
- Yearly company trip
- Young & dynamic working environment
QUALIFICATIONS
- At least 2 years experiences in marketing, especially in Event management
- Bachelor degree in marketing or a related field, prefer graduated from Foreign Trade University
- Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate
- Strong analytical skills and data-driven thinking
- CAN DO attitude; concentrate on details and possibility work multi-tasking with high pressure.
- High proficiency in spoken and written English is a must. Solid writing & communication
- Computer literate (very good skill in Microsoft Office software, Excel, Words, Powerpoint)
JOB SUMMARY
- Acer is looking for a Marketing Executive to plan, manage and implement Acer marketing activities which highly focused on event, activation, any activities related to on-ground marketing.
- As a Marketing Executive, you are responsible for turning the approved concepts to activities to achieve agreed KPI.
JOB DESCRIPTION
EVENT & ACTIVATION (40%)
- Event planning, such as promotion campaign, roadshow, university tour, talkshow, etc. and execution for all segment to ensure alignment with company’s strategy, brand guidelines, and budgets.
- Execute approved plans from idea to production, handle all logistics and last-minute emergency. Supervise and manage events to achieve over 90% customer satisfaction, and deliver commitments for clients.
- Monitor actual results against plan and budget, measure effectiveness and impact of each event campaign.
- Complete paperwork and compile event reports immediately after each event with necessary actions for improvement.
BRAND MANAGEMENT (40%)
- Prepare and manage all marketing materials, POSM, retail display to make sure Acer Brand exposure always competitive
- Control partner brand guidelines (intel, Microsoft, etc.) to make sure of following branding requirement on every single design style, format, print production and timescales. Prepare all materials to submit for funding process.
- Coordinate Distributor co-branding activities to leverage Acer Brand in the market
MARKETING ADMIN & PAPERWORK (20%)
- Follow Acer Admin & Finance system to complete all the related paperwork tasks
- Follow Intel, Microsoft or any other partners’ system to complete all requirements in work flow of cooperation
Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs), providing monthly, weekly reports.
Other duties & responsibilities may be required and/or assigned as necessary
REPORTING LINE: Marketing Manager
WORKING RELATIONSHIP
- Internal most frequent contact: AVN Channel team, AVN Marketing team, AVN PM team, AVN Logistics team
- External most frequent contact: Distributors, Channel & Dealers, Marketing agencies and vendors
WORKING PLACE: Rosana building, 60 Nguyen Dinh Chieu, District 1, HCMC
2. CUSTOMER SERVICE STAFF
BENEFITS
- Apply Social Insurance right at probation period
- 24/7 Health Insurance
- 13th salary
- Yearly company trip
- Young & dynamic working environment
QUALIFICATIONS
- Female, young and good looking, at least 2 years experiences in CUSTOMER CARE
- Bachelor degree
- Good at communication skills and negotiation and telesales skills. High proficiency in spoken and written English is a must
- Able to work under pressure, meet the deadline on time
- Ability to do team-work as well as work independently
- CAN DO attitude; concentrate on details and possibility work multi-tasking with high pressure.
- Computer literate (very good skill in Microsoft Office software, Excel, Words, Powerpoint)
JOB DESCRIPTION
CUSTOMER CARE & SERVICES OPERATION
- Caring end-users/ dealers/ distributors
- Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning technician)
- Returning products to end-users/ dealers/ distributors (checking receipt & system, getting products from technician, inspecting together with end-users/ dealers/ distributors, receiving money & issuing system invoice if any, and delivering products to end-users/ dealers/ distributors)
- And if end-users/ dealers / distributors request for financial invoice: Recording information and transferring to PIC. And after getting financial invoice from Accounting then calling end-users/ dealers/ distributors come to Service Center to receive it or sending it to end-users/ dealers/ distributors by a forwarder
- Receiving and returning products for end-users/ dealers/ distributors in provinces as above process (Sending email to end-users/ dealers/ distributors once receiving and returning. Gathering bills of sending products to provinces and transferring bills to PIC)
- Handling complaints of end-users/ dealers/ distributors
SERVICE BUSINESS: Selling parts/accessories: Creating SO if accessory, and creating service case if spare parts
CONTACT CENTER
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Replying for customers’ requests via email
- Carrying out happy call including survey of customer satisfaction index (CSI)
ADMIN: Some admin task for service center
Other duties & responsibilities may be required and/or assigned as necessary
REPORTING LINE: Customer Service Assistant Manager
WORKING RELATIONSHIP
- Internal most frequent contact: All AVN Departments
- External most frequent contact: Distributors, Customers, Channel & Dealer
Email CV to [email protected]